Terms of Service
Last Updated: 8/5/2026
Please read these Terms of Service ("Terms") carefully before using the Mindel platform ("Service"). By accessing or using the Service, you agree to be bound by these Terms.
Capitalized words have the meanings defined below. These definitions apply equally whether in singular or plural.
Email: hello@rentmindel.com
Our use of your personal data is governed by our Privacy Policy, which is incorporated by reference.
By accessing or using the Service, you agree to comply with these Terms and all applicable laws.
These Terms are governed by the laws of the State of New York, without regard to its conflict of law provisions.
Users must provide accurate, complete, and current information. You are responsible for all activity under your account.
To maintain the safety and integrity of the platform, Mindel reserves the right to request identity verification from any user at any time. This may include submission of government-issued identification, address verification, or other documentation. Mindel may also implement additional authentication measures, such as two-factor authentication (2FA), to enhance security.
Notify us immediately of any unauthorized access. We are not responsible for losses caused by unauthorized use.
We may suspend or terminate accounts for violations of these Terms. Users may terminate their accounts by contacting us or through the platform.
You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you meet this age requirement. Mindel may require government-issued identification to verify user eligibility.
Mindel is a marketplace intermediary. All transactions are between Renters and Lenders. Fee avoidance is prohibited.
Items must be returned by the end of the confirmed rental period. Late returns may incur a fee equal to the item's daily rental rate for each day late, up to 7 days, at the Lender's discretion, and you authorize Mindel to charge the payment method on file for any such fees. If an item is not returned within 7 days of the rental end date, it may be deemed lost. In that event, you authorize Mindel to charge the payment method on file up to the item's fair market value, as reasonably determined by Mindel and/or the Lender, without further notice. Mindel may also pursue additional remedies, including legal action, to recover unreturned items or their value.
No alterations allowed without Lender consent. This includes cutting, dyeing, tailoring, or any modification to the item's appearance or structure. If a Renter alters an item without permission, they may be liable for the cost of repair or the item's fair market value, as reasonably determined by Mindel and/or the Lender.
Mindel collects a platform service fee of 20% from each transaction, unless otherwise specifically agreed. This fee is automatically deducted before funds are disbursed to the Lender. Third-party processors like Stripe are used; processing may take 8-10 business days. Mindel may place a payment hold and collect deposits at its discretion. Accurate payment information must be provided. By using the platform, you authorize Mindel to charge your payment method for all applicable amounts.
Mindel provides a designated reputable courier for all exchanges. Users are required to use this courier and may not use alternative shipping methods without prior written approval from Mindel. Tracking is not included. The Renter is responsible for the item until it is received back by the Lender.
Lenders and Renters must coordinate delivery and return logistics in a manner consistent with agreed timelines. Delays caused by inaccurate shipping information or courier error must be reported to Mindel, but we are not responsible for recovery unless otherwise stated.
In-Person Exchanges: If both parties agree to an in-person exchange, they must select a public, safe location and confirm all logistics in writing through the Mindel platform. Mindel is not liable for any issues arising from in-person exchanges. Users are strongly encouraged to take time-stamped photos of the item at the time of exchange and return.
Disputes must be reported within 7 days. Users must contact Mindel before initiating bank disputes; doing so otherwise breaches Terms. Mindel will first attempt to collect the appropriate damages from the Renter in the event of item loss, theft, or damage. Users agree to comply with Mindel's good faith recommendations or decisions regarding dispute outcomes.
All disputes will be resolved through binding arbitration. Users waive the right to class action litigation. Opt-out: Email legal@rentmindel.com within 30 days of agreeing to these Terms.
Mindel owns the platform and its content. Users grant Mindel a license to use submitted content. Copyright complaints will be addressed per DMCA policy.
The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind. To the maximum extent permitted by law, Mindel is not liable for indirect, incidental, or consequential damages. Our total liability to you for any claim shall not exceed the total amount of fees you paid to Mindel in the 12 months prior to the claim or $100, whichever is less. Mindel is not liable for third-party actions, unauthorized access to your account, or losses resulting from items not delivered or returned.
The platform may contain links to third-party websites. Mindel is not responsible for their content or practices.
We may revise these Terms at any time. Material changes will be notified 30 days in advance.
For any legal or policy questions, contact us at hello@rentmindel.com.